Well, the public outcry worked. That $2 convenience charge Verizon was going to assess for customers paying their bills? Well, today, Verizon has backed off of its plan to charge customers to pay their bills online or by phone, saying that customer feedback prompted them to revise plans to gouge customers for not paying in a Verizon approved way. Is anyone (aside from Verizon) surprised by this? People aren’t going to pay extra for something that should be free; just ask Bank of America.
To the customer, paying your bill by phone or via online credit card charge is the most convenient way. Yes, the company saves some money by using electronic check payments, and having an AutoPay system set up to a credit card makes payments more reliable, but for some people–myself included–I like to see the bill, and I like to read the bill before I pay it. Maybe I’m weird that I want to know what I’m being charged for, but there you go.
Then again, I’m the kind of Luddite that still gets paper bills mailed to him while everyone else has moved on to electronic statements or text messages or emailed bills; I do pay most of my bills online, but I still like the dead tree reminder of what I have to pay and what I’m paying for.
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