There’s nothing more representative of Valentine’s Day than candy (preferably chocolate) and a bouquet of fresh flowers. It’s pretty much the classic Valentine’s Day combination of gifts, it’s almost a cliche at this point, and it’s the focus of the business of 1-800-Flowers. As it turns out, there were some problems this Valentine’s Day, and an awful lot of people are in the doghouse because 1-800-Flowers had some difficulties with the weather. Hundreds of people are complaining about wilted, broken, damaged, or nonexistent flowers and candy thanks to 1-800-Flowers and the east coast winter storm.
To make matters worse, the customer service problems that plague the company mean that those people may not even be able to get timely refunds, order cancellations, or even the stuff they ordered. The company has tried to apologize to complaints via Twitter and Facebook, but there are so many complaints coming in that customers are saying that the company is losing orders, failing to give refunds, and generally falling down on the job. Phone lines are jammed, emails are not getting replied to, and 1-800-Flowers has a real mess on its hands, and I’m not just talking about some gross candy mess, either.
Here’s what the company posted to its Facebook: “Our customer service center is open 24×7 and our caring team is working hard to resolve every concern, and won’t stop until we do. We appreciate your patience and your trust in us to deliver your smile. Due to the weather issues we experienced, wait times are longer than we would like.”
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