During the heart of the holiday season, when traffic was at its peak, Skype suffered a crippling outage that lasted for an entire day. So what was the root cause of Skype’s network connection problems? Why, Windows, of course. Specifically, a bug in a particular version of Skype’s windows client crashed the entire network. Older versions and the newest version of Skype were unaffected, but the feedback loop was bad enough to knock vast portions of Skype’s supernode system offline, thus crippling global communication.
“We believe these measures will reduce the possibility of this type of failure occurring again,” wrote Skype’s Lars Rabbe in a blog post. “We are truly grateful to all of our users and humbled by your continued support. We know how much you rely on Skype, and we know that we fell short in both fulfilling your expectations and communicating with you during this incident. Lessons will be learned and we will use this as an opportunity to identify and introduce areas of improvement to our software.”
The problem is that people don’t upgrade their Skype clients on a regular basis. Nobody updates as often as they should, myself included. Skype is planning on an improved automated update system to prevent this kind of catastrophe in the future.
Tags: Skype, Windows, Skype outage, Skype outage blamed on bug in Windows client, Windows Skype client, Windows Skype client bug blamed for Skype connection issues, Skype connection outage blamed on Windows, Lars Rabbe, Skype knocked offline by bug in Windows client