Whether you’re just a normal murderer or a big company, you need to always be mindful of what goes up on your Twitter or Facebook feeds, because eventually it will come back to haunt you. No one knows that better than US Airways, which recently stumbled into some hot water after a mistaken link to a picture in some of its customer response tweets. US Airways responded to customer complaints with tweets containing pornographic images.
The image was that of a naked woman putting a toy plane where a toy plane should never go. Sometimes mistakes happen (just ask ex-NFL player Chad “Ochocinco” Johnson about his charity cereal), but this was a pretty big mistake and it suggests that someone on US Airways’ end wasn’t paying too much attention when responding to customer complaints. They also might have been violating company internet policy, to boot. Still, the company has already deleted the offending tweets, scourging their timeline of any mention of the mistake.
“We deeply regret the mistake and we are currently reviewing our processes to prevent such errors in the future,” said US Airways in a statement.